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Hero Recruitment

Job Title

Technical Services Associate


Contact: Maureen Ferguson. Email: Telephone: 0860462367. Technical Services Associate Italian/French/German. Our client, a medical device company in Galway are currently looking to recruit a Technical Services Associate Italian/French/German for their site. Responsibilities / Requirements. To provide first level support to our colleagues within EME in resolving customer complaints and improving our customers experience. To be a central source for data regarding product performance that then is used by Marketing, Manufacturing, deliver increased customers loyalty. To resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements with our EME colleague. To continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints. In order to gather accurate data on our customers experience SFDC (sales is the system that is used across EME & the globe. Maintain and grow personal knowledge and skills, technical and / or product knowledge. Develop and maintain areas of expertise in product specialism's required for role; sharing and expanding knowledge within the AIL Customer Services team. Education / Qualifications. Experience in working in a regulated environment and be capable of providing excellent customer support with challenging technical complaints. Experience in Trouble shooting/Technical query handling. Communicate technical knowledge to both customers and colleagues as necessary. Provide written reports when requested and as necessary. Time management skills. Ability to take ownership, organise workload and change priorities quickly. Able to communicate effectively with customers including a pleasant, polite and outgoing telephone manner. IT literacy; good general understanding of all the internal software packages: Outlook, Excel, Word, Concur, Workday, SAP, CRM package, Webex. For further information on this Technical Services Associate Italian/French/German role in Galway please contact Maureen Ferguson on 0860462367/ Check out all our open jobs on our HERO Recruitment website - Please Note: HERO Recruitment will not forward your details to any company without your prior approval. This job originally appeared on



Date Added

111 days ago