Collins Mcnicholas Recruitment
German Customer Service Specialist - Gal
German Customer Service Specialist required with 2 years plus experience in a multinational environment. Galway. Responsibilities: Process all orders received via CRM system and review and maintain customers open orders on a daily basis. Responsible for all facets of assigned customers. Resolve e-mail, fax and telephone issues with customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about. Work with others, i.e. service assurance, to ensure that accurate customer information is maintained in SAP. Stay current with inventory levels and requirements. Responsible for making sure any customer account changes are communicated to relevant owner(Sales team. Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service. Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts. Work with warehouse or supply chain personnel as needed to ensure customer requirements are met. Complete all customer or staff requested reporting. Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience. Requirements: Must have 2 - 3 years customer service experience in a multinational environment. Fluent German, both written and verbal is essential Fluency in French and Italian would be a distinct advantage. SAP or other ERP system experience a significant advantage. For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email firstname.lastname@example.org. For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie. This job originally appeared on RecruitIreland.com.
103 days ago