Customer Services Associate – German

Hero Recruitment

Galway

Contact: Maureen Ferguson. Email: careers@hero.ie. Telephone: 0860462367. Customer Services Associate – German. Our client, a medical device company in Galway are currently looking to recruit a Customer Services Associate for their site. General Responsibilities. Process all orders received from customers. Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner. Review and maintain customers open orders on a daily basis. Investigate and resolve order processing issues reported by customers or as requested by employees. Work with others, i.e. master data to ensure that accurate customer information is maintained in SAP. Stay current with inventory levels and requirements. Responsible for making sure any customer account changes are communicated to relevant owner(Sales team. Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service. Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts. Work with warehouse or supply chain personnel as needed to ensure customer requirements are met. Responsible for following all CS SOPs in line with Company QMS, and delivering an excellent customer experience. Other duties as assigned. Personal Characteristics. Truly customer focussed. Self-starter. Confident but professional. Articulate & verbally presentable. Interactive & engaging. Time management. Dealing with ambiguity. Key Position Competencies. Technical Learning. Problem Solving. Dealing with Ambiguity. Creativity. Time Management. Drive for Results. Written Communications. Team player Customer Focus. Minimum Qualifications. Proficient in MS Word, Excel and Outlook. Good keyboarding. Effectively collaborate with others. Work independently and on a team. Work effectively in a fast-paced environment with shifting priorities. Education & Experience. Fluency in a second European language is a distinct advantage. For further information on this Customer Services Associate role in Galway please contact Maureen Ferguson on 0860462367/ careers@hero.ie. Check out all our open jobs on our HERO Recruitment website – www.hero.ie. Please Note: HERO Recruitment will not forward your details to any company without your prior approval. This job originally appeared on RecruitIreland.com.

2273 days ago