Service Delivery Specialist - Temp

Sigmar Recruitment

Galway

Service Delivery Specialist – Temporary Contract, Full-Time. If you have previous experience working in a high-volume call-centre or customer service environment, with a specific interest in IT or experience in technical support, our client has a full-time temporary opportunitywithin their contact centre in Galway City. Key Responsibilities: Ticket management, monitoring and close out within defined service levels. Monitoring /answering of telephone calls to ensure they are dealt with within the service level agreement parameters. Daily monitoring of network and infrastructure issues. Liaison with 2nd line support for issue resolution. Conducting service quality monitoring to ensure service levels are maintained and performance levels are achieved. Providing first level troubleshooting of problems and incidents in the IT environment. Reporting of the weekly, monthly and quarterly quality controls to the Contract Manager. Compiling and preparation of data for management reports, and service level reporting as required. Key Requirements: Excellent interpersonal and communication skills. Experience in technical support, interest in IT. Strong time management skills. Excellent attention to detail. Proficiency in MS Office Suite. Experience with Microsoft CRM. To apply for this position or for more information you can contact me in the strictest confidence: Ciara Mc Ginn, Recruitment Consultant – 091 455309- cmcginn@sigmar.ie. This job originally appeared on RecruitIreland.com.

2250 days ago