Customer Service Administration

CPL

Galway

Customer Service Administration - Medical Device Indusrty. ESSENTIAL DUTIES AND RESPONSIBILITIES: The key responsibilities of the Customer Services Executive, include, but are not limited to the following: Promoting ‘best practice’ within the Medical team and managing customers within your control. Ensuring full integration with planning, production and quality departments. Negotiating client requirements and presenting them within the various departments. Liaise with Planning and Production department on daily basis to check progress of orders. Respond to all customer service queries in a timely manner. Co-ordinate with Freight agents & send collection requests for shipments. Send dispatch emails to customers when goods are ready to ship with all related batch documentation. Advise customer as soon as information is received if shipments will be delayed. Invoicing all product sales in a timely manner. Invoicing all re-charge invoices before end of each month. Q-Pulse administrator for CS Team. Ensure all rejects are completed on a weekly basis and followed through to the end of the process. Follow up with Customers to ensure we are receiving Forecast’s. PERSON SPECIFICATION: Previous experience working within a busy customer environment is essential. Experience within a pharmaceutical environment would be a distinct advantage. Highly organised with a strong attention to detail is essential. Ability to manage workload and work on own initiative. Ability to contribute effectively to a team environment. Strong communication skills to ensure effective relationships with external and internal customers. For more information please call Kerrie 091 507 521 for Customer Service Administrative roles. This job originally appeared on RecruitIreland.com.

2173 days ago