Customer Service Representative

Collins Mcnicholas Recruitment

Galway

The Customer Service Representative is responsible for the overall order processing and order management functions. This position works closely with Sales, Finance, Production, Technical Support, and Shipping to ensure the highest level of service to our customers. Responsibilities: Order review to ensure it meets all commercially required terms and conditions for processing. Order entry and processing. Answer questions about products, availability, established prices, and credit terms/availability. Inform customers and account executives of estimated delivery schedules or other information pertaining to purchased products. Communicate with the appropriate employees and external individuals to ensure orders ship on-time and according to the customer requested ship date. Maintain customer records, reports, and/or files. Establish and maintain interpersonal relationships with both internal personnel and external customers. Learn and understand about customer’s business and market. Complete product and development training as required. Requirements: 3rd level Business Degree required. Minimum of 3+ years’ experience in a customer service role. Proficient in Microsoft Office – Excel, PowerPoint. For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email noeleen.stewart@collinsmcnicholas.ie. For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie. This job originally appeared on RecruitIreland.com.

2170 days ago