Technical Support Administrator

Collins Mcnicholas Recruitment

Galway

RoleTasks & Responsibilities: Process & distribution of automated Service Tickets create by the company CRM. Setting up service appointments for field software & infrastructure engineers. Producing daily reports from the CRM system on service level performance. Determining the level of the issue to be resolved according to categories 1,2 or 3 and distributing through the CRM to relevant parties accordingly. Candidate Requirements. A minimum of 18 months experience working in technical administration role on an automated online ticketing service system, e.g. ServiceNow or similar. High level competency on general input and update of major CRM or ERP systems data. Experience working with 3rd party consultants and monitoring their SLA KPIs to ensure effective and efficient problem resolution. Exceptional communication, (verbal & written), time management and stakeholders management skills. Please Note : This is a 2-month contract to start with. With a good possibility of extension and move to permanency, if desired, but this is not guaranteed. For a confidential discussion and more information on the role, please contact Eoghan Curtin by email at eoghan.curtin@collinsmcnicholas.ie. For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie. Follow us on LinkedIn and connect with our Recruitment Consultants to discuss the latest jobs as well as our job searching tips and videos! This job originally appeared on RecruitIreland.com.

2121 days ago