Customer Service Specialist

Collins Mcnicholas Recruitment

Galway

Summary: Responsible for primarily handling customer orders, inquiries from distributors and Quidel Sales on products, orders, etc., and achieving overall customer satisfaction. Directs customer inquiries to appropriate personnel when unable to answer inquiries. Responsible for handling credits, and maintaining current promotion files to allow visibility. Normally receives general instructions on routine work, detailed instructions on new assignments. Fulfills all literature requests, related documents, and coordinates/maintains customer contact forms and Terms and Conditions documentation for all direct customers. Experience/Skills Required: Third Level Degree. Fluent Dutch or German. Strong communication (speaking and listening) and interpersonal skills. Strong telephone skills/phone manner. Strong organizational skills. Accuracy, attention to detail and excellent follow up skills. Ability to work calmly under pressure. Strong computer skills. Must be able to quickly learn new programs and/or modifications to the existing system. Ability to handle multiple tasks under tight time frames. For a confidential discussion and more information on the role, please contact Stephen Kelly on 091706714. For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie. Follow us on LinkedIn and connect with our Recruitment Consultants to discuss the latest jobs as well as our job searching tips and videos! This job originally appeared on RecruitIreland.com.

2075 days ago