Technical Medical Support Associates Spa

Collins Mcnicholas Recruitment

Galway

Medical Customer Support Specialist with one year's experience in a regulated environment. Fluency in either Spanish and English is essential. Galway City. Responsibilities: Provide first level support in resolving customer complaints and improving customers experience. Central source for data regarding product performance that then is used by Marketing, Manufacturing, etc... Resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements. Continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints. Develop and maintain areas of expertise in product specialism’s required for role. Requirements: Experience in working in a regulated environment and be capable of providing excellent customer support with challenging technical complaints. Ideally the individual would have scientific qualification with minimum 1 year experience. Fluency in Spanish is essential. Must be fluent in English. Experience in Trouble shooting/Technical query handling essential. Communicate technical knowledge to both customers and colleagues as necessary. Flexibility to react to the changing business goals. Strong IT experience i.e. SAP, CRM package, SFDC etc. For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email noeleen.stewart@collinsmcnicholas.ie. For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie. This job originally appeared on RecruitIreland.com.

2073 days ago