Dutch Customer Service Specialist

Collins Mcnicholas Recruitment

Galway

Dutch Customer Service Specialist required with 3 years’ experience in a multinational / shared service environment. Fluency in Dutch and English essential. Start up in Galway city. Responsibilities: Ensure all orders are processed accurately and promptly. Liaise with various departments i.e., Sales, Warehouse, Accounts Receivable, etc. Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily in line with agreed timelines (SLAs. Process daily invoicing as per the agreed process. Process returns from the customer on time. Adhere to and maintain Standard Operating Procedures. Participate in internal and external Quality audits. Requirements: Minimum 3 year’s customer service experience preferably within a multinational / shared services environment. Business or other relevant 3rd level qualification desirable. Must be fluent in Dutch and English. Fluency in an additional European language would be an advantage i.e. German. Italian or French. Excellent attention to detail, Excellent communication skills and a professional telephone manner. Strong system skills preferably Microsoft office (e-mail, word processing, spreadsheet. Knowledge of ERP systems is an advantage. For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email noeleen.stewart@collinsmcnicholas.ie. For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie.For more information on Collins McNicholas, contact one of our six branches across Ireland in Dublin, Cork, Galway, Sligo, Athlone, Limerick. This job originally appeared on RecruitIreland.com.

2045 days ago