Technical Support Analyst

Collins Mcnicholas Recruitment

Galway

Responsibilities. Develop and maintain a complete understanding of our products and ongoing releases. Customer liaison via phone, email or remote control. Technical fault analysis & troubleshooting. Answer calls and e-mails in line with team KPIs. Keep customers (external and internal) informed of the status of their helpdesk issues. Monitor performance of installed software and hardware products. Respond quickly to urgent issues, escalating to product development team where required. Provide training / create documentation as needed. Required Skills. Native German speaker. Understanding of PC networking hardware/software concepts. Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment. Familiarity with SQL / MS SQL server and databases. Ability to perform root cause analysis and replicate and test problems in multiple environments. Excellent verbal and written communication skills. Excellent team Player. Desired skills. Familiarity with Citrix platform. Experience with customer facing support. Experience in the trucking industry. For a confidential discussion and more information on the role, please contact Stephen Kelly on 091706714. For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie. Follow us on LinkedIn and connect with our Recruitment Consultants to discuss the latest jobs as well as our job searching tips and videos! For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie.For more information on Collins McNicholas, contact one of our six branches across Ireland in Dublin, Cork, Galway, Sligo, Athlone, Limerick. This job originally appeared on RecruitIreland.com.

2049 days ago