Cache of job #13952032

Job Title

Front Office Supervisor, Galway

Employer

Astoria Partnership

Location

Galway

Description

Front Office Supervisor, Large Galway Hotel Property. Responsible for: To aid in the smooth and efficient running of the Front Office, Accommodation and Nights departments to promote a positive image to both the customer and colleagues. Ensuring standards in each department are constantly being reviewed, monitored and improved to succeed in this competitive industry. This role will involve leading, inspiring and motivating the front desk team as well as managing and co-ordinating front of house duties and administration. There is a strong emphasis on guest satisfaction within this role and this property prides itself providing a memorable experience for all guests. This position may suit an experienced Assistant Front Office Manager or Reception Supervisor seeking their first Front Office Manager role. Main Duties: " To be friendly and professional at all times and ensure guest satisfaction is a priority. " Communicate efficiently with both Reservations and Accommodation departments concerning special requirements, daily arrivals and VIPs. " To capitalize on room sales and upselling at every opportunity. " Rostering in line with forecasts and budgets. " Provide training, encourage development and motivate your department. " To have full knowledge of the hotel facilities and capabilities. " To deal with and follow up on complaints to the satisfaction of all parties. " To manage guest bills, paymaster accounts, deposits and lodgements and to liaise closely with the Accounts department regarding the same. " To ensure company policy and procedures are strictly adhered to. Candidate must show: The candidate should have previous hotel Front Office Management experience with a passion for customer service. • 2 years staff management experience in a large hotel property with focus on customer service. • Strong acumen with a good eye for detail. • Previous experience using Hotsoft or Opera PMS. Salary 28K-30K DOE. Please apply in complete confidence with an up to date CV. Astoria Partnership are specialists in the field in recruiting for high class properties and senior roles in hospitality management & culinary operations. Visit our site www.astoriapartnership.com for further roles. INDHOSP. This job originally appeared on RecruitIreland.com.

Date Added

1990 days ago

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