Customer Service Team Lead - German

Collins Mcnicholas Recruitment

Galway

Customer Service Team Lead with German - Contract - Galway. Responsible for the performance management of the team, ensuring that the performance management process is maintained and that team members receive relevant and timely feedback on an ongoing basis. Organising the workload for the team and ensuring that the right resources are available and trained to the highest standard. Measure, monitor and report on established Customer service KPI’s ensuring that they are met on an on-going basis. Continuously reviewing opportunities to streamline processes and implement IT or system changes that will drive efficiencies and improve our customers experience. Work closely with the Customer Service Support Specialist facilitating the induction and training of all team members, ensuring that the highest levels of training are delivered and measured. Requirements: Minimum 3 years’ experience managing teams in an ISO regulated environment. Experience in establishing a “Best in Class” for Customer Service with a focus on continuous improvement and KPI’s. Demonstrated success in managing and coordinating a multi-skilled team in performance and productivity. Experience in call monitoring system and strong knowledge of telephony KPI’s. Proven track record in delivering KPI’s in a changing environment. SAP ERP and CRM experience essential. For a confidential discussion and more information on the role, please contact Noeleen Stewart on 091706712 or emailnoeleen.stewart@collinsmcnicholas.ie. For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie. Follow us on LinkedIn and connect with our consultants to discuss all the latest jobs! This job originally appeared on RecruitIreland.com.

1840 days ago