Team Leader

CPL

Clare, Limerick, Galway, Clare

***customer services team leader*** our client, a dynamic financial services & banking institution, are now undergoing significant growth in business levels & as a result are have now engaged with cpl to hire an experienced team leader to help support this next stage in their development. this is a fantastic opportunity for highly ambitious applicants to further develop their career in a truly world-class, highly successful organisation & further developed their leadership skills so if youre interested, please apply! the job : as a key part of the customer services leadership team reporting to call centre operations manager, you will be responsible for leading, mentoring & motivating your team, ensuring group & individual targets/kpis are achieved, identifying talent within the group & providing all relevant management reports. the successful candidate will also manage 1st line hr issues & queries, review business processes, quality check on output & support projects across all related business units. your skills/experience that we need : 3rd level degree qualified ideally in business studies or a related discipline. 2-3+ years experience in a team leader role from a call centre, banking/financial services or similar environment. strong metrics & reporting experience. proven experience in achieving team & individual targets. apa in housing/loads would be a major advantage. proven ability to work on your own initiative & deliver individual & group projects. the offer : this position is being offered on an initial 23 month contract initially with salary depending on skills/experience mix but expected to be approx. 40-45k. in addition to this, there is also an excellent benefits package of health cover, pension, bonus & strong future career growth potential. how to apply : if youre interested in applying or want to know more about this job 1st, contact thomas hogan in cpl limerick in complete confidence on 061221701 or email your cv to thomas.hogan@cpl.ie. for a full list of open jobs, have a look at www.cpl.ie. this job originally appeared on recruitireland.com.

1798 days ago