Spanish Customer Service Executive

CPL

Galway

The position requires a Customer Service Representative to work in our client's customer service department handling Global customer inquiries. This is an evening position and is not based in Galway City. Fluent/Native Spanish is a must. This role is not based in Galway City so transport must be available. Responsibilities include: Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc. Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures. Representing the company in a professional, courteous and efficient manner. Complete documentation to in-house standards and be compliant with all in house procedures. Working in a safe manner at all times. Reporting to the Customer Service Team Leader. Requirements include: Native English and Spanish. Minimum 2 years experience working in a Call Centre or Customer Service department. Strong communications skills. Excellent telephone and customer service skills. This job originally appeared on RecruitIreland.com.

1772 days ago