Cache of job #14069779

Job Title

Italian Technical Associate

Employer

COLLINS MCNICHOLAS RECRUITMENT

Location

GALWAY

Description

Italian Technical Support Associate with one years' experience working in a medical / clinical environment. Long term contract. Galway city. Responsibilities: Receive inbound Customer calls and email communications and address in a professional and friendly manner. Provide first level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to resolve. Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure accuracy of the records. Communication of complaint investigation conclusions to customers through written reports and phone conversations. Review, prioritise and manage group mailboxes to ensure all inquiries and complaints are actioned as per procedures. Requirements: Third level Certificate/Diploma in relevant discipline i.e. Biomedical Equipment Services, Medical Transcription, Healthcare Services, Nursing, Engineering discipline desired but not essential. Minimum of 1-years' working experience in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints. Fluency in Italian and English essential. Demonstrates the application of problem-solving methodologies, detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues. Demonstrates an understanding of the requirements of Technical writing. Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook. Fluency in a second European language is a distinct advantage. For a confidential discussion and more information on the role, please contact Noeleen Stewart. noeleen.stewart@collinsmcnicholas.ie. 091706712. For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie. Follow us on LinkedIn and connect with our consultants to discuss all the latest jobs!.

Date Added

1633 days ago

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