Our client based in the west of Galway City is currently seeking to hire an Order Management professional for a permanent position. This is a full-time permanent position with a strong growing company. Key Responsibility within the role. Track customer orders and order support, provide ETA and order status to stakeholders, ensuring delivery to client requirements. Ensure that Sales Tracker is updated with a high level of accuracy and attention to detail. Ensure clear and up to date order/PO information is provided to stakeholders [e.g. Sales Reps and so on], action order updates from stakeholders and provide timely response to queries. Provide month-end Support Renewals Report to ISR's. Provide month-end Deliveries Report to Finance team. Input or update orders accurately in Great Plains/ Quotewerks. Download automated orders from Quotewerks for approval by Finance and distribution to suppliers. Obtain serial numbers, track returns and returns numbers, shipping of replacement product(s. Work with US colleagues, vendors and distributors located in multiple time zones to ensure the services and offerings that the company provide to its US operating companies are met. Communicate, collaborate, and drive work successfully within a team environment, and building collaborative relationships with colleagues, customers and suppliers. Participate in the improvement and automation of existing processes and best practice. Work with sales and finance to address customer concerns (including invoicing), implement administrative or organizational solutions for the team [e.g. Quotewerks and so on]. You will have a strong background in Order Management or a busy multitasking position with excellent IT skills. Please apply with your most recent CV to Bernadette Sisson for immediate consideration.
6 days ago