Customer Service Team Lead

Sigmar Recruitment

Galway

International Customer Service Team Lead. Location: East Galway City (employees are working remotely at the moment due to Covid. Reporting into: Customer Service Manager. About the role: Due to business expansion and a re structure of the Customer Service division, our client is now seeking a. Customer Services Team Leader. This is a new role to the business. The successful applicant will be responsible. for managing, empowering and motivating a team of International Customer Services (Order Management) Specialists.  About the company:  This is a Medical Technology company with offices worldwide. Prior Medtech industry experience is not essential. Customer Service Team Lead responsibilities: • Support the CS manager in the day to day running of the Customer service function. • Responsible for the Performance management of the team through regular one to ones. • Measure and monitor established Customer service KPI’s. • Responsible for optimising revenue each month and Quarter. • Building relations with the management team and key account holders. • Organising the workload for the team and ensuring that the right resources are available. The successful applicant will have: • Experience of delivering exceptional customer service. • Experience of working in a changing environment. • Good business judgement. • Positive attitude and team player with a high level of initiative, energy and enthusiasm. Skills and experience needed: • Minimum of 2 years’ experience in managing customer service teams. • Demonstrated understanding of working with a Quality systems and/or Standard Operating Procedures. • Demonstrated success in managing and coordinating a multi-skilled team in performance and productivity. • Previous experience in process solutions, performance management or project management. • Proven track record in delivering KPI’s in a changing environment. • SAP ERP experience desirable but not essential. • CRM experience desirable but not essential. • Experienced in delivering change initiatives and facilitating change in a customer focused environment. For a more detailed job description or further info, feel free to contact Louisa Poinboeuf (in strictest confidence) at. louisa@sigmar.ie or 091 455 308. Sigmar Recruitment will never share your details with a third party without your prior permission.

1246 days ago