Cache of job #14131206

Job Title

International Customer Service Specialist

Employer

Sigmar Recruitment

Location

Galway

Description

Looking for an International Customer Service Specialist for a leading Medical Device company in Galway. In this role you will be responsible for arranging domestic and international shipments, preparing commercial invoices, order confirmations and confirming order approval, handling customs clearance, monitor inventory levels at warehouses. Key Responsibilities: Responsible for arranging domestic and international shipments as per Inco terms, handling customs clearance, preparing and confirming order approval and to ensure smooth transaction for the customers. Coordinate shipments to and from factory, supplier, site, port and international locations. Process complaints. Prepare and send documentation that coincides with shipments and exportation and are responsible for export regulatory compliance. Arrange transportation and customs clearance for shipments. Adherence and awareness of compliance and regulatory guidelines in customer set up and support. Manage and respond to customer requests for quotations and tenders. Process fax, telephone, e-mail inquiries and orders to the committed customer timelines. Resolve e-mail, fax and telephone issues with customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about. Communicate proactively with internal and (external customers regarding order status and other topics in a professional, positive and courteous manner. Work with others to ensure that accurate customer information is maintained in SAP. Stay current with inventory levels and requirements, in particular products on allocation. Responsible for making sure any customer account changes are communicated to relevant owner. Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service. Review and maintain customers open orders on a daily basis. Keep CS and sales manager informed of all changes, issues and potential concerns of all customer accounts. Work with warehouse or supply chain personnel as needed to ensure customer requirements are met. Complete all customer or staff requested reporting. Investigate and resolve service issues reported by customers  Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience. Creating process documents in line with our Quality Management System. Adhering to the process defined in QMS. Other duties as assigned. Key Requirements. A minimum of 3 years’ experience of shipping, domestic and export traffic terms, documentation and procedures or proven track record in same. Thorough understanding of Customs regulations, is advantageous. Thorough understanding of Export controls, is advantageous. Knowledge and understanding of compliance and regulatory guidelines for setting up export customers, is advantageous. Experience handling tasks where attention to detail is critical to success. Proficiency with Excel and ERP Systems (preferably SAP), is advantageous. Experience auditing documents and project requirements, is advantageous. Knowledge and comprehension of basic contract terms and conditions, is advantageous. Previous customer service experience in the healthcare industry preferred but not essential. If you are interested in this International Customer Service Specialist role, please send your resume to mslevin@sigmar.ie or call me on 091 455 300 for more information.  .

Date Added

1162 days ago

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