Facilities Helpdesk Coordinator

CareerWise Recruitment

Galway

A Facilities Helpdesk Coordinator is required by CareerWise Recruitment for our client based in Galway. In this role, you will provide support for the co-ordination and scheduling of facilities work as part of the Technical Services Group (TSG). With strong communication skills, customer focus, and facilities servicing knowledge you will provide a proactive service to customers to assist in resolving queries, whilst supporting the prioritisation and coordination of TSG work activities. Please contact Tom Devaney for more information. THE ROLE: * Provide a professional point of contact for staff, to co-ordinate any issues or points of concerns raised. * Use knowledge and capabilities to support the execution of maintenance and service activities in coordination with on-site Engineers / Technicians / Contractors, by tracking completion of activities against prescribed timescales, and prioritising activities to ensure continuity of site operations. * Complete administration tasks associated with management, categorisation and prioritisation of work activities within the site Asset Management System (AMS). Support production of reports for associated KPIs. * Complete administration tasks associated with interfacing and subsequent co-ordination of work orders, scheduling, and task lists for external vendors/contractors against relevant SLAs. * Work closely with TSG team members to enhance the quality of site service being provided and develop processes and effective reporting. REQUIREMENTS: * Excellent customer service and communication skills. * Ability to assimilate, evaluate and coordinate a large volume of activities in a challenging environment. * Ability to interpret service management data and information in the prioritisation and coordination of work activities. * Self-motivated, enthusiastic, and professional. Must have the ability to work under own direction. * Previous experience in a similar Helpdesk Service environment preferable. N.B. It is essential that you hold a valid working visa for Ireland. Please call Tom Devaney today for further information on 091-758771 or email: tdevaney@careerwise.ie. CareerWise Recruitment (In Search of Excellence. Established in 1999, CareerWise Recruitment specialises in recruitment of management and technical professionals for the Medical Devices, Pharmaceuticals, Life Sciences, ICT, Engineering, Food and Agri sectors. We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin. By applying for this position, you are consenting to allow CareerWise Recruitment to process and retain your data in accordance with our Privacy Policy, contained on our website for the purposes of providing career opportunities. CareerWise Recruitment accepts that you do not wish your personal data, including your CV, to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will always be respected. Please feel free to contact us if you have any queries or wish to withdraw or amend your consent.

410 days ago